How much does it cost for a tour?

As everything we do is bespoke for you the actual cost is based upon a number of factors: duration of tour, lead in time, number of participants, preferred month of travel and destination. If you register your interest now we will email a quote to you within 48 hours.

Do you offer destinations other than those listed?

Our partnerships with global airlines and hotel chains, as well as professional sports teams/franchises the world-over, enables us to arrange tours to various destinations. If the destination you’d like to travel to is not listed on our website, please let us know – we may be able to accommodate your request.

Is there a minimum group size?

We do not offer single tickets for purchase. As such all tours must be for groups of a minimum number, on the basis of:

Day trip: 40 paying passengers
Overnight trip: 35 paying passengers
Overseas/Air Travel: 30 paying passengers

I’m interested in a tour, what do I do next?

The easiest way to request a quote is by clicking the “Get More Information On Our Tours” button at the bottom of each page at www.twedex.com. You can also call (+44)131 510 1008 for our UK office or (+971) 507 003 905 for the UAE.
Once you as group leader are satisfied with the offering we will email you with a launch pack consisting of a Sample Itinerary, Parental Letter and Terms & Conditions document to officially launch the trip to the group.
Note that all quotes are valid for 30 days from date of issue and in order to confirm your group’s place on any experience, deposit must be received within 30 days of the quote. Once the deposit payment has been made and the Terms & Conditions document has been signed and returned you will receive by email:

1) Booking Confirmation Document – Outlining the sequence of events that takes place between booking and departure
2) Passport Document – To log the passport details of all travellers.*
If your son/daughter require a visa to a travel to the country of your Tour please note that this is a personal issue that should be arranged by you as soon as possible.
3) Group Information Document (GID) – To log the room list for the accommodation, T-shirt sizes & medical / dietary requirements.**
4) Sports Specifics Document (SSD) – Your opportunity to provide details of the age and ability and any special requirements for your team(s) before we begin sourcing suitable opposition to challenge your group at the optimum level.**

*Overseas experiences only
** Overnight experiences only

What happens next?

Step 1: Relax in the knowledge that your trip is in safe hands
Step 2: Check all travellers have at least 6 months on their passport after departure date (if travelling overseas)
Step 3: Return required documents to us by specified date (Passport doc, GID & SSD)
Step 4: Make subsequent payments (Before due date to avoid penalties)
Step 5: Receive final arrangements from Twedex – distribute these to families
Step 6: Enjoy your trip!

Will we get to see a live match?

Live matches can be included in your package depending on the location of the tour and the date of travel. All live sports matches are subject to league and television scheduling and as such may not be guaranteed on your chosen dates.

Who will our group play matches against?

Prior to travelling, we’ll ask you to fill out our ‘Sports Specifics Document’ – this sets out your team’s strengths and weaknesses. Our dedicated destination staff will subsequently match your teams up with local teams/schools of a similar ability to ensure that everyone is challenged at the optimum level.

How will I know where to go?

Your Twedex tour rep will greet you with a smile either at the airport (look out for the royal blue polo-shirt/hoodie), or a pre-arranged location, and will be responsible for managing and coordinating your entire schedule throughout your trip, allowing you to relax and enjoy the experience.

Can Twedex match a quote from another operator?

All of our experiences are priced according to the individual components of the trip. To reduce the price, we can substitute activities, reduce the length of the trip, or choose alternative accommodation. One of our dedicated Customer Journey Executives can assist you with this – just email or call us.

Who is responsible for the students/players during our tour?

Twedex tour staff are there to ensure everyone in your group remains on schedule and has a fun and memorable experience. To ensure this happens, group leaders must take full responsibility for the behaviour and safety of all group members under the age of 18 throughout the trip, especially during down time and in public areas.

Do I need travel insurance?

Twedex provides comprehensive travel insurance for all groups travelling from the Middle-East. Families are asked to read through the policy in detail to ensure all details are correct.

Groups travelling overseas from the UK are welcome to arrange their own travel insurance – parents should liaise with the school/club group leader to confirm arrangements. Alternatively Twedex can include a price for travel insurance in your package – please let us know if you’d like this to be included from the outset.

If you are a UK national travelling to Europe please ensure every member of the group has obtained a European Health Insurance Card (available online at www.ehic.org.uk), as well as personal travel insurance.

When travelling overseas, it is imperative that group leaders carry details of travel insurance for all members of the group at all times.

Is Twedex safe/insured?

All Twedex experiences are covered with full public liability insurance and full financial can be viewed in the Terms & Conditions document which you will receive upon booking. Risk assessments for all activities are also available upon request.

Do you cater for children with additional needs or medical conditions?

We have created and delivered numerous tours over the years for children with special needs and specific medical conditions; with special seating provisions arranged at our partner clubs to accommodate our passengers with additional requirements. We ask for medical conditions and dietary requirements on the GID meaning we can cater for all requests, for example easy access bedrooms, halal food or vegetarian diets.

What is the baggage allowance?

UK customers travelling to Europe (or vice-versa) are permitted to travel with one piece of 10kg hand luggage. Hand luggage should not exceed the maximum dimensions of 55x40x20cm. If any members of the group would like to pay to check-in a suitcase, please indicate this on the ‘Group Information Document’.

Long-haul* passengers will be allowed one checked-in bag, plus one piece of hand-luggage.
*Long-haul defined as:
UK customers travelling to the USA or Dubai
Middle East customers travelling to Europe or USA
USA customers travelling to Europe or Dubai

Please check with the airline you will be travelling with for full details of weight allowance and luggage restrictions. Any charges for bags that are deemed too large/heavy will be borne by the owner of the luggage.

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